WHEN WILL MY ORDER SHIP?
The Halcyon team takes pride in preparing and shipping your order quickly—we want to get your cool gear to you as soon as possible so you can hit the trail! Orders placed before 4:00 p.m. Western Indonesia Time will ship the same business day. Orders placed on weekends, holidays, or after 2:00 p.m. will ship the next business day.
WHEN WILL MY ORDER ARRIVE?
Your order will be shipped from our warehouse in Bandung, West Java. To find out the estimated delivery date, simply add a few cool items to your shopping cart and enter your zip code. Our shopping cart will display shipping options and delivery dates tailored to your order and zip code.
Although we strive to provide accurate delivery time estimates based on information provided by our shipping partners, delivery times may vary depending on various factors, including delays from shipping partners, weather conditions, and other unforeseen circumstances that may affect delivery. Please note that some items require a signature for delivery. You will receive a shipping confirmation along with tracking information once your order has been processed for shipment. Check your shipment tracking here.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@halcyonoutdoor.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@halcyonoutdoor.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@halcyonoutdoor.com.